Dear Valued Customers,
We are writing to inform you of an urgent recall of all explosion-proof lights sold to Europe. This action is necessary due to a recently identified issue regarding ECM certification compliance.
After a thorough internal review, we discovered that the affected products may not fully meet the required ECM standards. As a responsible manufacturer, we prioritize your safety and regulatory adherence above all else. Therefore, we have initiated a full voluntary recall of these products.
Immediate Actions Required:
Stop Sales & Usage Immediately: Discontinue all sales, distribution, and installation of the affected explosion-proof lights.
Contact Us for Recall Confirmation: Reach out to our Recall Team via email at info@unicornlite.com to arrange product return and compensation.
Do Not Dispose: Please retain the products until our team provides return instructions.
Next Steps:
Upon contacting us, we will guide you through the return process and cover all associated costs (shipping, refunds, or replacements).
We will provide certified replacements once updated ECM-compliant products are available.
We sincerely apologize for any disruption this may cause. Your safety and trust are our utmost priority. For questions or assistance, contact our Recall Team 24/7 at info@unicornlite.com
Thank you for your prompt cooperation.